Privacy Policy — VillaCarros
Protection and processing of personal data
This Privacy Policy aims to inform users of the VillaCarros website about how their personal data is collected, used and protected, in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and applicable French legislation.
1) Data controller
Personal data collected on the VillaCarros website is processed by:
VillaCarros
1221 Route Jean Natale
06510 Carros — France
For any questions relating to data protection, you may contact us using the contact details available on the website.
2) Data collected
As part of its seasonal rental activity, VillaCarros may collect the following data:
- identity details (first name, last name),
- contact details (email address, phone number),
- booking-related information (stay dates, accommodation booked, number of guests),
- payment information (processed exclusively by secure third-party providers),
- exchanges and messages related to the stay,
- technical data related to website browsing (cookies, anonymised IP address, browser type).
VillaCarros does not collect any sensitive data within the meaning of the GDPR.
3) Purpose of processing
Personal data is collected solely for the following purposes:
- managing booking requests and stays,
- communicating with guests before, during and after the stay,
- fulfilling legal and accounting obligations,
- improving the website and user experience,
- fraud prevention and dispute management.
4) Legal basis for processing
The processing of personal data is based on:
- performance of a contract (stay booking),
- compliance with legal obligations,
- the legitimate interest of VillaCarros (business management, security, service improvement),
- the user’s consent, where required (cookies, forms).
5) Data recipients
Personal data is intended exclusively for VillaCarros.
However, it may be shared when strictly necessary with carefully selected third-party service providers, including:
- booking platforms (Lodgify, Airbnb, Booking.com, etc.),
- secure payment service providers,
- technical service providers (website hosting, communication tools).
No personal data is sold or transferred to third parties for commercial purposes.
6) Data retention period
Personal data is retained only for the period necessary to fulfil the purposes for which it was collected, including:
- booking data: for the applicable legal retention period,
- accounting data: in accordance with legal obligations,
- contact data: for the duration of the business relationship,
- cookies: for the maximum duration permitted by applicable regulations.
7) Data security
VillaCarros implements appropriate technical and organisational measures to ensure the security and confidentiality of personal data and to prevent unauthorised access, loss or disclosure.
Payments are processed via secure platforms, and VillaCarros never has access to full banking or card details.
8) Users’ rights
In accordance with applicable regulations, you have the following rights:
- right of access to your personal data,
- right to rectification,
- right to erasure (within legal limits),
- right to restriction of processing,
- right to object,
- right to data portability.
To exercise these rights, you may contact VillaCarros using the contact details provided on the website.
9) Cookies
The VillaCarros website uses cookies that are necessary for its proper functioning and, where applicable, for audience measurement.
On your first visit, a banner informs you of the use of cookies and allows you to manage your preferences.
10) Changes to the Privacy Policy
This Privacy Policy may be updated to reflect legal, regulatory or operational changes.
The version in force is the one published on the VillaCarros website at the time of consultation.
11) Acceptance
By using the VillaCarros website and making a reservation, you acknowledge that you have read and fully accept this Privacy Policy.